Shipping & Returns
XMAS SHIPPING DEADLINES
International shipping for Christmas arrival (25th) ends Wednesday December 18th
Domestic (UK) shipping for Christmas arrival (25th) ends Friday December 20th
The office is closed for the Christmas Holiday between the 21st Dec to 6th Jan.
Any orders made during this period will be dispatched after 6th Jan.
All orders over $109.42 qualify for free UK delivery via HERMES.
UK standard shipping via HERMES (2-4 working days): $4.37 when order value is under $109.42.
UK next day orders: $7.12. Please note we do not deliver on Saturday and the next day delivery cut-off time is 3:00 PM BST.
International / Overseas
International / Overseas orders are shipped via DPD or DHL depending on country of destination.
Shipping costs are as follows:
Europe EU $10.94
Europe Non EU $16.41
USA & Canada $16.41
We aim to deliver your chosen items to the place and person of your choice, in perfect condition, and in the possible shortest time. Once we have processed and fulfilled your order you will automatically be emailed tracking details to the email address supplied during the ordering process. If you do not/have not received your tracking details please email firstname.lastname@example.org.
In the event that there is a problem with your order, or if and item(s) is out of stock, we will notify you via the email you provided during the ordering process.
Duty & taxes
Orders outside the European Union may be subject to duty and/or tax. All duty and tax charges are payable by the recipient, and are not the responsibility of House of Holland nor any of its agents.
Returns & Exchanges Policy
Returns can be made within 28 day of receipt for refund of an item. Exchanges can be made for different colours or sizes provided they are in stock.
For returns outside the 28 day period we will happily exchange the product to the value that it was purchased at.
Please note that in the interest of hygiene, tights, underwear, swimwear or earrings cannot be returned.
Eyewear in sale may not be returned or refunded under any circumstances.
In all cases items being returned should be in their original condition, which should include tags and any packaging. All goods will be inspected upon return.
To return or exchange your purchase please fill in the RETURNS/EXCHANGE FORM that can be downloaded HERE and ship it with any items you wish to return back to the following address: